Warranty Request

Warranty & Home Care

We are dedicated to responding to our customers in a timely manner. We handle service concerns in the order in which they are received, and we reply to most within 48 hours.

Need a Service Account?

Please fill out the form below to request a username & password.
** Scroll to the bottom of the page to read about requesting warranty service with a certified letter. **

About Our Warranty Program

Manuel Builders offers a 5-2-1 warranty,

  • 5-year Structural (Free from major structural defects due to noncompliance with building standards) 
  • 2-year Mechanical (Plumbing, electrical, heating, cooling and ventilating) 
  • 1-year Entire Home (Free from material defect due to noncompliance from building standard - *appliances are 1 year*)

Please verify that the issue is still covered by warranty and that the item is not a maintenance item. If the issue meets these criteria, then proceed to submit your online request. A customer service representative will contact you regarding your warranty request within 48 hours.

Note: Some items come with a Manufacturers warranty that can extend past Manuel Builders warranty.

*Nothing herein is to be construed as superseding, modifying, or waiving the provisions of the NHWA

Submit Request using Certified Letter

1) What needs to be in the letter?

  1. Homeowner's contact info
  2. Property address
  3. Available hours
  4. Service issues description

2) Where to mail?

Manuel Builders LLC
Attn: Service Team
2800 W. Pinhook Suite 8
Lafayette, LA 70508

3) How to mail?

Please mail letter certified to the above address. Please keep tracking number.