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Customer Service Rep

Warranty Request

We are dedicated to responding to our customers in a timely manner. We handle service concerns in the order in which they are received, and we reply to most within 48 hours.
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Warranty Software Tutorial

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Manuel Builders offers a 5-2-1 warranty

  • 5-year Structural (Free from major structural defects due to noncompliance with building standards)
  • 2-year Mechanical Systems (Plumbing, electrical, heating, cooling and ventilating systems)
  • 1-year Entire Home (Free from material defect due to noncompliance from building standard - *appliances are 1 year*)

Please verify that the issue is still covered by warranty and that the item is not a maintenance item. If the issue meets these criteria, then proceed to submit your online request. A customer service representative will contact you regarding your warranty request within 48 hours.

Note: Some items come with a Manufacturers warranty that can extend past Manuel Builders warranty.

*Nothing herein is to be construed as superseding, modifying, or waiving the provisions of the NHWA

Submit Request using Certified Letter

1) What needs to be in the letter?
Homeowner's contact info
Property address
Available hours
Service issues description

2) Where to mail?

Manuel Builders LLC
Attn: Service Team
210 Rue Iberville, BLDG 1
Lafayette, LA 70508

3) How to mail?
Please mail letter certified to the above address. Please keep tracking number.

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Privacy Policy | Terms and Conditions

Manuel Builders is a family owned company that has been in business for over 64 years. We build residential homes on your lot and develop outstanding communities. We build in Lafayette, Carencro, Broussard, Youngsville, Erath, Kaplan, Ville Platte, Lake Charles, Sulphur, Westlake, Moss Bluff, Iowa, Dequincy, Duson, Scott, Maurice, Anchorage, Port Allen, Brusly, Addis, Baton Rouge, Scotlandville, Merrydale, Monticello, Central, Covington, Mandeville, Houma, Thibodeaux, Morgan City, Montogomery county, Conroe, the Woodlands, the greater Houston area, and surrounding cities in Louisiana and Texas. Manuel Builders reserves the right to make changes to speculative homes under construction. Colors, exterior finishes and square footage may vary from pictures, plans, and virtual tours. Elevation Renderings could include optional features that are not included in the base price. Prices also subject to change without notice.

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